Privacy Policy
Last updated: June 9, 2026
Overview
Keyboard is built and maintained by Dev-Docs Inc. ("we," "us," or "our").
This policy explains what we collect about you when you visit our website, create an account, or communicate with us, and how we handle it. We collect very little.
A note on company data. This policy does not govern the company data, credentials, or activity your organization processes through Keyboard to operate the product. That data is handled on your organization's instructions and is governed by your customer agreement and, where applicable, a Data Processing Addendum (DPA). For that data, your organization is the controller and Keyboard is the processor. We do not intercept or store the live data that flows between your AI tools and your connected applications during an action.
Questions? Email privacy@keyboard.dev.
Information We Collect
Account information. To use the hosted service, you create an account. We collect your name, organization name, email address, and account creation date. This is used for authentication, account management, and essential service communications. We use WorkOS to handle authentication, including email/password and Single Sign-On (SSO).
Website data. When you visit keyboard.dev, we use cookies and pixels from third-party analytics and advertising providers to measure site usage and the performance of our marketing. These may collect page views and interactions, referral sources, device and browser information, and IP address (anonymized where possible). These tools run only on our marketing website. The Keyboard product does not use them.
Information you provide. Email addresses and other details you submit through newsletter signups, contact forms, or support requests.
Payments. We use Stripe to process payments. Stripe may collect billing information and transaction history. We never see or store your full payment card details.
Usage data. We may collect anonymized usage metrics to improve the product. You can opt out at any time.
How We Use Your Information
We use the information above to authenticate you and provide the service, send essential account communications (such as password resets and account updates), respond to support requests, process payments, and improve Keyboard's security, reliability, and features.
We do not sell or rent your personal information.
Cookies
Our marketing website uses essential cookies (required for the site to function, such as authentication) and analytics cookies (to measure site usage and the performance of our marketing). You can disable cookies in your browser settings, though this may affect functionality. The Keyboard product does not use cookies or tracking.
Third-Party Services
We rely on a limited set of trusted service providers to operate Keyboard, including providers for authentication, hosting and data storage, payment processing, and connectivity to the applications you choose to integrate. These providers process data on our behalf under contractual confidentiality and data-protection obligations. Customers can obtain our current list of subprocessors as part of our security review and under their data processing agreement.
When you connect an application through Keyboard, your use of that application remains governed by that provider's own terms and privacy policy.
AI Features
Some Keyboard features use AI. By default these run on a third-party AI model provider, which processes the input needed to perform the feature under terms that prohibit training on your data and do not retain it. You can also bring your own AI provider and route Keyboard's AI features to your own model, so that no data is sent to our default provider.
Your Data and Rights
You own your account information and can update your name or email at any time in your account settings. You can access, correct, export, or delete your account information, or opt out of anonymized usage data, by emailing privacy@keyboard.dev.
If you are in the EU, UK, or California, you have additional rights under GDPR, UK GDPR, and CCPA, including data portability and the right to opt out of data sales. We do not sell data.
If you are an employee or authorized user of an organization that uses Keyboard, we process data relating to your use of the product on that organization's behalf. We may need to route requests about that data through your organization, which controls it and can often help you access, correct, or delete it directly.
Data Retention
We retain your account information for as long as your account is active. After an account is terminated, we retain associated data for a limited grace period (currently 30 days) so the account can be reactivated, after which it is deleted unless we have a legal or business obligation to retain it. You can request deletion of your data by emailing privacy@keyboard.dev, and we will delete data we are not required to retain within 30 days of the request.
Security
We use industry-standard security measures, including authentication managed through WorkOS, HTTPS/TLS for data in transit, and encryption for data at rest. Internal access to customer data in our hosted environment is restricted to personnel who need it to operate the service, under access controls and logging. For self-hosted and on-premises deployments, Keyboard provides identity only and has no access to your data, code execution, or audit logs.
In the event of a data breach affecting your information, we will notify affected customers without undue delay, as required by applicable law.
Legal Requests and Compliance
We may disclose information if required by law or in response to valid legal requests (such as subpoenas or court orders), or to protect our rights or the safety of others. Where permitted by law, we will notify you before disclosing your information.
Children's Privacy
Keyboard is a workplace product and is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has created an account or shared personal data with us, contact privacy@keyboard.dev and we will promptly delete it.
Updates to This Policy
We may update this Privacy Policy to reflect product or legal changes. The most recent version will always be available at keyboard.dev/privacy-policy. If we make material changes, we will notify you by email at the address associated with your account.
Contact Us
Dev-Docs Inc. (d/b/a Keyboard)
c/o Tandem
128 King St, Floor 2
San Francisco, CA 94107
United States
For privacy or data protection inquiries: privacy@keyboard.dev
If you are a customer with a separate customer agreement or Data Processing Addendum, the terms of that agreement govern our processing of data on your behalf and supersede this policy to the extent they conflict.
Summary
We collect very little about you directly, we do not intercept or store the data flowing through Keyboard during an action, we never sell your information, and security-conscious organizations can run Keyboard entirely on their own infrastructure.
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